Tuesday, November 14, 2006
Well, customer service has sunk to a new all time low. I called a local outlet of the store in which I bought the now infamous Thanksgiving mugs to see if by chance they were available locally. I researched store locations and spent a good bit of time trying lots of ways of getting some more of the mugs. When I finally called a store in the Detroit area and made what I thought to be a simple request -- Are they available in your store? -- the response I got was simpy "Huh?". Needless to say, I simply said, "Never mind," and hung up. If the help that is hired these days is so ignorant as to answer a one "word" grunt, I have better things to do with my resources -- time and money - than to try to explain myself. I would gladly have repeated my request had I received a "Pardon me" or "Excuse me, what was it you wanted?" or some intelligent and polite (translate that as customer service appropriate) response. I refuse to become a victim of the dumbing down of America. Am I being petty or should we refuse to be treated like unimportant and ignorant clouts by a lower than average intelligence (or common courtesy) work force? So I continue to seek a source for additional mugs -- I have had no less than three requests for them. Hmm, maybe I need to start a "Thanksgiving Mug Store."
Posted by Old Pastor at 5:32 PM