Monday, July 02, 2007
Well, folks, today was the first day live on the new phone support project at work. I had a whopping two calls in eight hours. The first was from the second level team seeking additional information on a case. The second call was cut short when somehow we were disconnected while I had the customer on hold. The day was fraught with "bugs" and "blips" in the system. The "Do it this way, not the way we told you before", and "Don't select that option" comments were a little wearing. I expect that as we get through the holiday week and the plant shutdown and as we get the bugs out of the system, it will be fine -- more calls and more sense. My shift was moved an hour earlier starting today, but thankfully I was able to trade with a co-worker who wants the earlier hours. So my work schedule hasn't changed much. What I need to do though is take a book or something for those times between calls. I sure hope I get more calls tomorrow than I did today. We shall see.
Posted by Old Pastor at 7:30 PM